Administrator guide

The admin panel lives at https://app.enacast.chat/panel/ (municipal staff login with a password; each person can change it from the key icon at the bottom of the menu).

Knowledge sources

The Sources tab lists the official documents feeding the assistant. Each source shows its status, indexed chunk count and last-update date. The Ingest / Re-ingest button re-indexes instantly, and all sources re-index automatically every night.

The assistant answers only from this content: the way to improve answers is always to add or update sources.

Conversation review

All conversations (anonymous) with the “AI” indicator on every generated answer, the citations used, and a “No answer” mark on refusals. Review it during the first days — it’s the fastest way to spot missing or outdated content.

Unanswered questions

The report lists every question the assistant couldn’t answer from current sources — the exact list of what’s missing from the town website. Recommended flow: once a week, publish the missing content, add it as a source, and the question becomes answerable with a citation.

Hand-offs

Every refusal automatically emails the citizen office with the question. Citizens can also press “Talk to a person” at any time. The Hand-offs tab lists both, with the log of sent emails.

Data retention

Conversations are purged automatically after 90 days (configurable). IPs are never stored raw.