Administrator guide

The admin panel lives at https://app.enacast.chat/panell/ (municipal staff login with 2FA).

Knowledge sources

The Sources tab lists the official documents feeding the assistant. Each source shows its status, indexed chunk count and last-update date. The Ingest / Re-ingest button re-indexes instantly, and all sources re-index automatically every night.

The assistant answers only from this content: the way to improve answers is always to add or update sources.

Conversation review

All conversations (anonymous) with the “AI” indicator on every generated answer, the citations used, and a “No answer” mark on refusals. Review it during the first days — it’s the fastest way to spot missing or outdated content.

Unanswered questions

The report lists every question the assistant couldn’t answer from current sources — the exact list of what’s missing from the town website. Recommended flow: once a week, publish the missing content, add it as a source, and the question becomes answerable with a citation.

Hand-offs

Every refusal automatically emails the citizen office with the question. Citizens can also press “Talk to a person” at any time. The Hand-offs tab lists both, with the log of sent emails.

Data retention

Conversations are purged automatically after 90 days (configurable). IPs are never stored raw.