Welcome

EnaChat is the citizen assistant for municipal websites: it answers citizens 24/7, only from the town’s official sources, with a citation and link on every answer. When the sources don’t cover a question, it says so clearly and hands off to the citizen service office — it never makes an answer up.

Where to start

• Installation — the one line of code for the municipal website.
• Administrator guide — sources, review console and the unanswered-questions report.
• How it answers — grounding, citations, languages and honest refusal.
• Compliance — ENS, AI Act, GDPR and where every byte lives.

Product principles

1. Strict grounding: answers only from the town’s indexed official content.
2. Citations always: every answer links its source, with an update date.
3. Honest refusal: if it doesn’t know, it says so and hands off to a person.
4. No second-class languages: answers in the citizen’s language, whatever it is.
5. One more channel, never one less: the office’s phone and hours always visible.