FAQ

What happens when the assistant doesn’t know an answer?

It says so clearly, makes nothing up, and forwards the question to the citizen office’s inbox. The question is logged in the unanswered-questions report.

Can it fail like New York’s chatbot?

The design makes it structurally improbable: it can only answer with text from your official documents, every answer carries its citation, and an answer without citations automatically becomes a refusal.

Which languages does it answer in?

Whatever language the citizen writes in — including Arabic or Romanian. Citations stay in the document’s original language.

How long does setup take?

One day of work on our side and one line of code on yours.

Do citizens have to register?

No. No registration, no identification, no tracking cookies.

Does it perform procedures or payments?

No. It explains how and links the e-office, but never executes transactions.

What does it cost?

€290/month excl. VAT (€3,480/year), one flat rate per council, all-inclusive and within the Spanish minor-contract threshold. Large or multi-site councils are quoted separately. No per-conversation costs.

What if we cancel?

You export sources and reports, and we erase all the town’s data within 30 days, with an erasure certificate.